How do I rent an apartment?

All of the apartments listed in the Lumo webstore are either currently vacant or will soon become vacant. When you find what you’re looking for, you can either rent it directly or submit an application for the apartment. In either case, we hope you will find a new home that suits your needs and that you will remain a Lumo customer for a long time!

If the apartment is available for rent immediately, you can rent it directly via the Lumo webstore.

Renting an apartment is secure and convenient:

• The Lumo webstore offers customers the opportunity to choose and rent an apartment immediately and with no additional fees. We do not use agents and there is no commission.
• You can rent an apartment 24/7, regardless of your location.
• We do not require a security deposit. You simply need to pay the first month’s rent or a reservation fee when you rent the apartment.
• Because you don’t get to see the apartment in person until after you rent it, we offer you a satisfaction guarantee: you have the opportunity to cancel the agreement if the apartment does not correspond to the information provided or if it is not suitable for you. We will refund your payment right away.
• You will be given immediate access to the My Lumo service, where you can find your lease agreement as well as convenient tools for handling all housing-related matters.
• You can move in on the date you select as the starting date of your lease agreement. For apartments that are not yet completed, you can move in after the date of completion. If you are moving from one Lumo home to another, your moving date and notice period are negotiable.

Read more: Lumo webstore terms of use for customers who rent an apartment directly

If you don’t want to rent an apartment directly or you are still undecided, you can also leave a contact request. Our sales representatives will be notified of what kind of apartment you are looking for and they will contact you.

• Your contact request is valid for two months. The information provided in your contact request will be entered in our customer register.

• By identifying, you'll receive a more personal service and will speed the discovery of your new home. When you submit a contact request using strong authentication, we will contact you within 24 hours on weekdays.

• If there is an issue with identification, you can submit the contact request without identification by clicking 'What if I do not want to do the identification?'. 

• When signing the lease agreement through sales representative, the sales representative determines the security deposit according to your situation. As a rule, the security deposit is 0–250€. Otherwise, the rental agreement terms are the same as when renting from the online store. A negative credit rating influences the amount of the security deposit. The security deposit can be maximum of the amount of 3 months' rent.
  
• You should note that we can’t reserve a vacant apartment listed in the webstore for you. If you want to make sure that you get exactly the apartment you want, you can use our risk-free online renting. Our satisfaction guarantee gives you the right to cancel the lease agreement after the viewing of the apartment.

If your dream home is not vacant at the moment, it’s always a good idea to log in to the Lumo.fi website to make your search for a home easier. As a logged‑in user:

• You can manage your favorite apartments and saved searches with any device
• You get personalized recommendations from our AI Apartment Agent based on your activity
• You will enjoy rotating perks like discounts for online stores and services