Lumo house rules
We want to make sure that every Lumo resident feels as comfortable as possible in their home. All Lumo residents should be able to enjoy a peaceful and pleasant atmosphere and a safe and clean environment.
Residents have a big impact on the living atmosphere in a building, and therefore it is every resident’s responsibility to follow the building’s regulations so that they and their neighbours can live comfortably.
We hope that as a resident you will pay extra close attention to the rules down below, but please also refer to Lumo house regulations.
Noise
The sounds of life are part of urban living, but it's important to remember that it is not appropriate to live in a way that disturbs your neighbours. Especially at night, all extra noise should be avoided. Quiet hours are from 10 PM to 7 AM.
If you notice disturbance in the building, please submit a disturbance report in the My Lumo service. We respond to every report and take them seriously. Read more about how we handle disturbance reports >
Smoking
As of 1 October 2026, smoking is prohibited in all Lumo homes, on balconies, and in any outdoor areas forming part of the rented premises. Smoking is only permitted in a designated smoking area on the property. If there is no designated smoking area, smoking is prohibited throughout the property.
The smoking ban applies to all residents of Lumo homes, regardless of when their tenancy agreement was signed. From 1 October 2026, the ban also applies to tenancy agreements under which smoking was not previously prohibited. The ban takes effect automatically.
The ban also applies to visitors to Lumo homes. As a resident, you are responsible for ensuring that your guests comply with the no-smoking policy.
Pets
Pets are welcome in Lumo apartments. However, please make sure that your pet doesn't wander off its leash outside your home or disturb other residents. The correct place for your pets to do their business is outside the yard.
Waste management
Please recycle your rubbish correctly both at home and in the waste disposal area. Residents are responsible for the removal of furniture and hazardous waste, so do not leave them lying around in the waste disposal room – and recycle furniture that is in good condition.