Lumo house rules
We want to make sure that every Lumo resident feels as comfortable as possible in their home. All Lumo residents should be able to enjoy a peaceful and pleasant atmosphere and a safe and clean environment.
Residents have a big impact on the living atmosphere in a building, and therefore it is every resident’s responsibility to follow the building’s regulations so that they and their neighbours can live comfortably.
We hope that as a resident you will pay extra close attention to the rules down below, but please also refer to Lumo house regulations.
Noise
The sounds of life are part of urban living, but it's important to remember that it is not appropriate to live in a way that disturbs your neighbours. Especially at night, all extra noise should be avoided. Quiet hours are from 10 PM to 7 AM.
If you notice disturbance in the building, please submit a disturbance report in the My Lumo service. We respond to every report and take them seriously. Read more about how we handle disturbance reports >
Smoking
New lease agreements will prohibit smoking in apartments and on private balconies starting from June 1, 2024. The building may not necessarily be completely non-smoking, as some residents may have old leases that do not yet prohibit smoking. In such cases, it is the responsibility of the residents to ensure that the space is adequately ventilated, and that smoking does not disturb other residents.
All our new properties from 2017 onwards are completely non-smoking. In a non-smoking building, smoking is only allowed in designated smoking areas or outside the courtyard.
Pets
Pets are welcome in Lumo apartments. However, please make sure that your pet doesn't wander off its leash outside your home or disturb other residents. The correct place for your pets to do their business is outside the yard.
Waste management
Please recycle your rubbish correctly both at home and in the waste disposal area. Residents are responsible for the removal of furniture and hazardous waste, so do not leave them lying around in the waste disposal room – and recycle furniture that is in good condition.