Lumo webstore terms of contract
Renting an apartment directly through the Lumo webstore is always binding. In the webstore, the lease agreement is signed by paying a reservation fee 350€ or the first month’s rent. We do not require a separate security deposit.
Lease agreements signed via the Lumo webstore are not subject to the provisions on distance selling stipulated by Chapter 6 of the Finnish Consumer Protection Act. Even if a lease agreement is signed online, you do not, for example, have the right to cancel the agreement within fourteen (14) days of signing the agreement, as consumers generally do in the context of online purchases (Finnish Consumer Protection Act, Chapter 6).
Viewing the apartment and cancelling the agreement
When you have rented an apartment online, we will contact you on the next business day to make an appointment for viewing the apartment and handing over the keys. We aim to arrange the viewing within three business days of the lease agreement being signed.
We offer a satisfaction guarantee for all apartments listed in the Lumo webstore: You have the right to cancel the lease agreement after the viewing if the apartment does not correspond to the information provided about it or if it does not suit your needs. If you decline to view the apartment, you will not have this option of cancelling the lease agreement.
If you do not wish to rent the apartment after viewing it, the amount you have paid will be refunded to your account within the following working day at the latest, with no additional fees charged.
Start of the lease agreement
At the earliest, your lease agreement may start on the first business day after renting the apartment. You can move in on the date you select as the starting date of your lease agreement. For apartments that are not yet completed or vacant, you can move in after the indicated date of completion or vacancy. If you are moving from one Lumo home to another, your moving date and notice period are negotiable.
The term of the agreement
The lease agreement you sign using the service is initially valid for a fixed term and continues automatically thereafter as an open-ended lease (hybrid agreement). The fixed-term period is either twelve (12), six (6) or three (3) months. The length of the fixed-term period is stated in the apartment details in our web store and in your lease agreement. A lease agreement can also be signed by two people.
You can end your lease no earlier than the end of the fixed-term period. The notice period is one (1) month, calculated from the end of the month in which notice is given. However, you can also terminate the lease agreement before the fixed-term period ends by paying the contractual penalty specified in the agreement (equivalent to one month's rent)
Lumo homes always have an option to switch from one Lumo home to another. Lumo residents can move from one Lumo home to another after six (6) months of living. Home exchangers have no notice period and are not required to pay the contractual penalty. After the switch the new lease agreement will be valid for at least 3, 6 or 12 months depending on the minimum period of living in the new property.
Identity verification and checking customer information
Identity verification in the Lumo webstore is based on your online banking credentials. We also require your current address, e-mail address and mobile phone number. Your personal data will be stored in our customer data file. More information on the use of your personal data by Lumo Homes Group is available here.
Read more: Who can rent a Lumo apartment?
Payment service provider
Paytrail Oyj (2122839-7), acts as the provider of the payment transfer service and as the Payment Service Provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorised Payment Institution. In the case of a complaint, we ask you to primarily contact the supplier of the product.
Paytrail Plc, business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä
Tel. 0207 181830
Online banks and credit institutions
Paytrail Oyj (2122839-7) provides online banking payment transfer services in cooperation with Finnish banks and credit institutions. For the consumer, the service works exactly the same way as traditional online payments.
If you experience any problems related to the apartment rental process, please contact our customer service.