Lumo webstore terms of contract

Renting an apartment directly through the Lumo webstore is always binding. In the webstore, the tenancy agreement is signed by paying a reservation fee or the first month’s rent. We do not require a separate security deposit.

Tenancy agreements signed via the Lumo webstore are not subject to the provisions on distance selling stipulated by Chapter 6 of the Finnish Consumer Protection Act. Even if a tenancy agreement is signed online, you do not, for example, have the right to cancel the agreement within fourteen (14) days of signing the agreement, as consumers generally do in the context of online purchases (Finnish Consumer Protection Act, Chapter 6).

Viewing the apartment and cancelling the agreement

When you have rented an apartment online, we will contact you on the next business day to make an appointment for viewing the apartment and handing over the keys. We aim to arrange the viewing within three business days of the tenancy agreement being signed.

We offer a satisfaction guarantee for all apartments listed in the Lumo webstore: You have the right to cancel the tenancy agreement at the viewing if the apartment does not correspond to the information provided about it or if it does not suit your needs. If you decline to view the apartment, you will not have this option of cancelling the tenancy agreement.

If you do not wish to rent the apartment after viewing it, the amount you have paid will be refunded to your account within the following working day at the latest, with no additional fees charged.

Start of the tenancy agreement

At the earliest, your tenancy agreement may start on the first business day after renting the apartment. You can move in on the date you select as the starting date of your tenancy agreement. For apartments that are not yet completed or vacant, you can move in after the indicated date of completion or vacancy. If you are moving from one Lumo home to another, your moving date and notice period are negotiable.

The term of the agreement

The tenancy agreement you sign using the service will be a non-fixed-term agreement. A tenancy agreement can also be signed by two people. . For our properties, the earliest possible start date of the notice period is eleven (11) months after the start of the tenancy agreement. The notice period is one (1) month. This means that the tenancy agreement will be valid for at least twelve (12) months.

However, termination of the tenancy agreement is always possible in accordance with the contractual penalty (1 month’s rent) stated in the agreement.

Lumo homes always have an option to switch from one Lumo home to another. Lumo residents can move from one Lumo home to another after six (6) months of living. Home exchangers have no notice period and are not required to pay the contractual penalty. After the switch the new tenancy agreement will be valid for at least 12 months nevertheless. You can find out more about your tenancy agreement’s length and notice periods on the next page.

Identity verification and checking customer information

Identity verification in the Lumo webstore is based on your online banking credentials. We also require your current address, e-mail address and mobile phone number. Your personal data will be stored in our customer data file. More information on the use of your personal data by Kojamo Group is available here.

Payment service provider

Paytrail Oyj (2122839-7), acts as the provider of the payment transfer service and as the Payment Service Provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorised Payment Institution. In the case of a complaint, we ask you to primarily contact the supplier of the product.

Paytrail Plc, business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä
Tel. 0207 181830

Online banks and credit institutions

Paytrail Oyj (2122839-7) provides online banking payment transfer services in cooperation with Finnish banks and credit institutions. For the consumer, the service works exactly the same way as traditional online payments.

If you experience any problems related to the apartment rental process, please contact our customer service.