Lumo webstore terms of contract for renting an apartment directly through the webstore

Lumo webstore terms of contract

Renting an apartment directly through the Lumo webstore is always binding. The tenancy agreement you sign using the service will be a non-fixed-term agreement. For most of our properties, the earliest possible start date of the notice period is five (5) months after the start of the tenancy agreement. For our newly constructed properties, the earliest possible start date of the notice period is after eleven (11) months. The notice period is one (1) month. This means that the tenancy agreement will be valid for at least six (6) or twelve (12) months. If you want to terminate your tenancy agreement earlier than that, we will charge a contractual penalty equivalent to one (1) month’s rent at the end of your agreement. A tenancy agreement can also be signed by two people.

You confirm the tenancy agreement by accepting it and its terms and by paying the first month’s rent. We do not require a separate security deposit.

Tenancy agreements signed via the Lumo webstore are not subject to the provisions on distance selling stipulated by Chapter 6 of the Finnish Consumer Protection Act. Even if a tenancy agreement is signed online, you do not, for example, have the right to cancel the agreement within fourteen (14) days of signing the agreement, as consumers generally do in the context of online purchases (Finnish Consumer Protection Act, Chapter 6, Sections 1 and 14).

Identity verification and checking customer information

Identity verification in the Lumo webstore is based on your online banking credentials. We also require your current address, e-mail address and mobile phone number. Your personal data will be stored in our customer data file. More information on the use of your personal data by Kojamo Group is available here.

Read more: Who can rent a Lumo apartment?

Payment service provider

Paytrail Oyj (2122839-7), acts as the provider of the payment transfer service and as the Payment Service Provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorised Payment Institution. In the case of a complaint, we ask you to primarily contact the supplier of the product.

Paytrail Plc, business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä
Tel. 0207 181830

Online banks and credit institutions

Paytrail Oyj (2122839-7) provides online banking payment transfer services in cooperation with Finnish banks and credit institutions. For the consumer, the service works exactly the same way as traditional online payments.

Satisfaction guarantee

We offer a satisfaction guarantee for all apartments listed in the Lumo webstore. This means you have the right to cancel the tenancy agreement after you have visited the apartment if the apartment does not correspond to the information provided about it or if it does not suit your needs. If you decline to visit the apartment, you waive your right to cancel the tenancy agreement. We aim to arrange the visit within three business days of the tenancy agreement being made.

Start of the tenancy agreement

Your tenancy agreement may start on the first business day after confirming the agreement, at the earliest, and it must start no later than on the 15th day of the following month. You can move in on the date you select as the starting date of your tenancy agreement. For apartments that are not yet completed or vacant, you can move in after the indicated date of completion or vacancy.

When the tenancy agreement has been confirmed, we will contact you on the next business day to make an appointment for handing over the keys and visiting the apartment. You may be able to visit your future home as soon as on the first business day after making the tenancy agreement.

If you experience any problems related to the apartment rental process, please contact our customer service.

Read more:
Terms of use of Kojamo Group’s online services
Use of personal data by Kojamo Group