How do I rent an apartment?

How do I rent an apartment?

All of the apartments listed in the Lumo webstore are either currently vacant or will soon become vacant. When you find what you’re looking for, depending on the apartment, you can either rent it directly or submit an application for the apartment. In either case, we hope you will find a new home that suits your needs and that you will remain a Lumo customer for a long time!

Rent an apartment yourself in the Lumo webstore

If the apartment is available for rent immediately, you can rent it directly via the Lumo webstore. Renting an apartment is secure and convenient:

  • You can rent the apartment via the Lumo webstore 24/7, regardless of your location.
  • We do not require a security deposit. You simply need to pay the first month’s rate via your online banking service or credit card when you rent the apartment.
  • In the Lumo webstore, customers can choose and rent their apartment directly. There are no fees. We do not use agents and there is no commission.
  • Because you don’t get to see the apartment in person until after you rent it, we offer you a satisfaction guarantee. It means you can cancel the tenancy agreement for your apartment at no cost if the apartment does not correspond to the pictures and description provided online or otherwise does not suit your needs.
  • You will be given immediate access to the My Lumo service, where you can find your tenancy agreement as well as convenient tools for handling housing-related matters.
  • You can move in on the date you select as the starting date of your tenancy agreement. For apartments that are not yet completed, you can move in after the date of completion.
Find and rent your new home

If you don’t want to rent an apartment directly or you are still undecided, you can also set up a search alert and create a light application that will be valid for one month. However, you should note that we can’t reserve a vacant apartment listed in the webstore for you. If you want to make sure that you get exactly the apartment you want, you need to make the decision to rent it immediately. Fortunately, our satisfaction guarantee gives you the right to cancel the tenancy agreement when you visit the apartment for the first time.

Seet up a search alert

Creating a light application requires identity verification and we will also check your credit and customer information. The information provided in your application will be entered in our customer register.

Read more: Lumo webstore terms of use for customers who rent an apartment directly

Apartment application

When renting apartments from some of our buildings, we comply with the tenant selection criteria of the Housing Finance and Development Centre of Finland ARA. This means the applicant’s income, assets and the need for an apartment are taken into consideration. In the Lumo webstore apartment search, the listings show the “asset limit” indication for these apartments. The apartments with restricted tenant selection cannot be rented directly through the Lumo webstore, but you can submit an application for them.

Read more: Buildings with restricted tenant selection

In addition to these apartments, some apartments that would normally be available for rent directly through the webstore may be temporarily only available by application.

How applications for apartments are processed

  • We will contact you if we are able to offer a suitable apartment to you. We do not use a queueing system, so the status of your application does not change at any stage of the process.
  • The time it takes to find an apartment for you depends on factors such as the number of available apartments and your wishes regarding your future home.
  • Your application is valid for three months. You can update the application by submitting a new application within the three-month period. The updated application will automatically replace your previous application.
  • The security deposit is generally €250. A negative credit rating has an effect on the amount of the rental deposit.

Editing apartment application

It is not possible to edit a sent apartment application online afterwards, but you can simply send us a new application - it will automatically overwrite your previous application.