Satisfaction guarantee

We hope you’ll enjoy living in the Lumo apartment you rent through the Lumo webstore. To make sure of that, we give you a satisfaction guarantee: This means that you can cancel the tenancy agreement for an apartment you rent online at no cost, as a rule, if it is not suitable for you.

You can cancel at the viewing of the apartment

Our satisfaction guarantee helps you ensure that the apartment you rent suits your needs. When you rent an apartment directly via the Lumo webstore, you sign the tenancy agreement based on pictures and descriptive information, which means you don’t get to see the apartment before renting it. For this reason, we offer the opportunity to cancel the agreement at the time of the viewing if the apartment does not correspond to the information provided or if it is not suitable for you.

We aim to arrange the viewing within three business days of the tenancy agreement being signed. For new and renovated apartments, the viewing will be arranged at a time to be announced separately. If you decline the opportunity to view the apartment, you also forfeit your right to cancel the tenancy agreement.

If you don’t rent the apartment directly online – meaning that you rent it through a sales representative, for example – you can usually visit the apartment before signing the agreement.

You’ll get a refund instantly and with no additional fees deducted

If you decide to cancel the agreement when you visit the apartment for a viewing, we will give you a full refund on the next working day at the latest. You will not be charged any fees for the cancellation.

More information: How do I rent an apartment?