Moving to a Lumo home

On this page, we have gathered important information and tips related to moving.

Please also take a look at the New Lumo Resident’s Guide that contains all the most important aspects to take into consideration about Lumo living.

You can also contact our customer service if you have any questions related to housing.

Before the new resident moves in, the apartment is inspected. If necessary, renovations and repairs will be carried out in the apartment for the new resident. However, if you notice any damage or deficiencies when moving in, please submit a fault report.

We want to ensure that all apartments are move-in ready and that our new residents find it easy to settle into their new apartment. The apartments’ levels of equipment do vary, however, due to the apartments’ ages and performed renovations.

We provide new residents with a paint benefit, which comprises the tools and paint needed in giving your apartment a small facelift.

The date of moving in is the effective date of the tenancy or, if the date in question is not a weekday, the next weekday. If the apartment is empty and ready for moving in earlier than your designated moving day, you can contact the Lumo Home Centre to check if you can move in earlier.

Parking spaces can be booked directly via the My Lumo online service.

The number of available parking spaces is limited. Parking spaces are apartment-specific. There is one parking space per apartment. When the situation allows it, it is usually possible to rent a second parking space. However, if the situation changes, the rental agreement concerning a second parking space can be terminated.

You can reserve, cancel and change your sauna shift on the My Lumo service. You can reserve available shifts as a one-off or weekly shift on My Lumo service and you'll get a shift immediately. If there are no suitable sauna shifts available at the moment, you can create a sauna Alert and you will be notified by email when a suitable sauna shift becomes available.
Some of our houses use the One4All sauna shift and common room booking system. You can find the booking system and instructions on My Lumo service.

The parking spaces and sauna reservations do not automatically transfer from the previous resident to the new one. The fees for parking spaces and sauna reservations are collected in connection with the payment of rent. Once you have reserved a parking space or made a sauna reservation, a new rent receipt will be sent to you.

Download The terms of use for parking spaces.

You can pick up the keys to your Lumo home on the start date of your tenancy agreement, unless a different key pick-up date has been explicitly agreed. You can view the details of our key management partner on the Contact us or House & facilities pages within the My Lumo service. We will also send you more detailed information about the key pick-up point by email approximately one week before your move-in date.

Our key management partner maintains a record of the property's keys and will hand over the keys to your new Lumo home upon receipt of your signature.

If your Lumo home's key pick-up point is at the key management partner's premises, please check their office opening hours before picking up your keys. Please bring an official photo ID with you. Please note that keys cannot be handed over with the power of attorney.

If your Lumo home's keys are picked up from a key locker, you will receive detailed pick-up instructions from our key management partner.

If your building's storage unit requires a padlock, you, as the resident, are responsible for obtaining one.

When signing the tenancy agreement, you are obligated to take out home insurance that applies to the entire apartment and to retain its validity throughout the tenancy.

Inform your insurance company about any changes to your housing situation and make sure that your home insurance is valid.

Read about insurance benefits for Lumo residents

Sign an electricity contract. You can sign an electricity contract conveniently via the website of your preferred electricity provider.

Submit a notification of move to the Digital and Population Data Services Agency and Posti online, by telephone or at one of Posti’s service points. Once you have submitted the official notification of move, your mail will be redirected to your new address during one month for free of charge.

The maintenance company will also be automatically notified about your move, and will add the names of the persons stated in the tenancy agreement on the apartment’s mailbox and on the board of the building’s stairwell. If you want to make any changes to these, please contact your maintenance company directly. You can find the contact details for your maintenance company on the noticeboard in the stairwell of your building or on the My Lumo service.

Remember to notify your friends and family about your new address. Free-of-charge change of address cards can be obtained from Posti’s service points.

Your apartment includes a storage room for movable property that is numbered according to your apartment and located in the shared premises of the building. The storage space must always be locked. The resident is in charge of purchasing a padlock for the storage door. If the previous resident has left any items in the storage, contact your maintenance company. Do not store your items in a storage space belonging to another apartment, even if the storage space is empty.

The storage space is intended for storing regular movable property. Due to fire safety, it is not allowed to use the storage space for storing flammable liquids, for example. It is not allowed to store property in the storage hallways, stairwells or related areas in order to ensure general safety.

Read more about housekeeping