Keys

The maintenance company or Lumo Home Centre keeps a record of the apartment keys and hands you over the keys to your new apartment against a signed receipt. The keys are handed over to you after presenting your identification. Please note that keys cannot be handed over against a letter of authorization. If you want to order additional keys, please contact us through My Lumo or customer service.

If the resident collects an additional key directly from the locksmith, the key is signed for at the locksmith’s premises. The locksmith then delivers the signed receipt to the maintenance company. The resident is in charge of purchasing a padlock for the apartment’s storage space and can take the padlock with them when moving out of the apartment.

It is recommended to store and handle keys with caution. Make sure to report any lost keys to us immediately.

If a key breaks, all key parts must be delivered to the maintenance company. A replacement key is then ordered for the resident.

When the tenancy relationship ends, all keys must be returned to the maintenance company, unless it has been locally agreed that the keys will be returned to the Lumo Home Centre.

In accordance with the terms and conditions of the tenancy agreement, the potential security deposit will be returned to the resident after the apartment keys have been returned.

If the resident fails to return all apartment keys by the end of the tenancy relationship, the apartment’s locks will be rekeyed once the tenancy relationship ends. In such a case, the former resident will be charged for the rekeying of locks.

Make your move easier and save time and effort by ordering the keys to your new home to a place that suits you best with the Lumo key courier service! You can also facilitate when moving out and request that your keys be picked up at a convenient location.

Since 2022, access control systems have not collected data from apartment locks or common areas.