My Lumo instructions

My Lumo is an online service for residents that allows you to handle housing and tenancy-related matters easily and effortlessly, also on mobile. My Lumo service makes your life easier and it travels with you. Here you can find instructions on how to start using My Lumo.

Logging in

Log in to the service (lumo.fi/mylumo-en) for the first time with your online banking credentials. For the future use, we recommend that you create your own ID for the service or link your login to the existing online service.

Key information

Edit your contact details as necessary and your notification settings according to your preferences. In the My Lumo service, you will also find a summary of key information and guidance concerning your apartment and building.

Rental payment

You can conveniently check your rent information and payment history as well as pay the rent for the coming
month through My Lumo.

Lumo services

Find out more about Lumo housing services and take advantage of Lumo tenant benefits! If you want, you can also rent a parking space or reserve a sauna time through the My Lumo service.

Communication

Through My Lumo, you can get Lumo news in real time. You can also ask the property manager of your building to contact you, or file a fault report and monitor its processing.

Customer service

The best way to reach our customer advisers is through the My Lumo service. The Lumo chatbot is also on duty in the evenings and at weekends.

Start using My Lumo

3 x Frequently Asked Questions

  1. Does the My Lumo login require online banking credentials every time? No, it does not. Online banking credentials are only needed when logging in to the My Lumo service for the first time. After that, the user can make a user account or connect the My Lumo service to their Facebook, Google or Microsoft account. This can also be done later: click on your initials in the top right-hand side corner of My Lumo to find the Omat tiedot (My Data) section.
  2. Who decides which notices and other communications I receive? You do. Click on your initials in the top corner of the My Lumo service to find the Viestit ja ilmoitukset (Messages and notifications) menu. Under the Asukasviestintä (Resident communications) section, you can select your preferred communications channels. You can also find your information on the front page of the service in the Asiointi (Services) section as a separate tile.
  3. Is the My Lumo service available as an app? The My Lumo service is not an app, but you can easily turn it into an app-like shortcut on your phone.

Android

1. Use the browser on your phone to go to lumo.fi/mylumo. In the top corner of the screen, you will see three vertical dots. Click on them.
2. In the menu, select “Add to Home screen”.
3. In the menu, select “Add”. A shortcut to the My Lumo service appears on your phone’s Home screen. The shortcut takes you directly to the service without needing to open your browser.

My Lumo instructions

iPhone

1. Use the browser on your phone to go to lumo.fi/mylumo. On the website, click on the button with an upward arrow in a box.
2. Then, click on the “Add to Home Screen” option.
3. In the menu, select “Add”. A shortcut to the My Lumo service appears on your phone’s Home Screen. The shortcut takes you directly to the service without needing to open your browser.

My Lumo instructions iphone

Get to know the My Lumo service