Lumo develops housing services that make life easier in cooperation with residents
Lumo residents have access to a variety of housing services that make their everyday life easier. The Lumo service portfolio is constantly being expanded – taking into account the needs and wishes of the residents.
The Lumo webstore offers a simple and quick way to rent a perfect home. After signing the tenancy agreement, the new resident gains access to the convenient My Lumo service and, through it, Lumo services that make everyday life easier.
During the moving stage, the resident has various moving services, such as the Key Courier, moving and cleaning services, at their disposal. Through the My Lumo service, the person moving in can also rent a shared-use van at the special price for Lumo residents, reserve a parking space and take out the necessary home insurance policy at a reasonable price.
After moving in, the Lumo resident can make use of Lumo homes’ free paints for decoration and order installation assistance or perhaps a home cleaning service to personalise their home and everyday life to suit their preferences and to simply enjoy life more.
According to Lauri Peltonen, Customer Experience and Concept Management Unit Director at Lumo homes, the idea is that everyone has the opportunity to easily make their resident experience exactly the kind they want. The resident is spared from making time-consuming Google searches, comparisons and calculations.
“For the My Lumo service, we have chosen partners that offer reliable services at a competitive price.”
Listening to the residents
Peltonen and Concept Manager Riikka Ilmakunnas and Service Designer Laura Aho from his team say that Lumo housing and services are developed together with the residents.
“Lumo organises regular co-development workshops to collect suggestions for development from residents. We also interview residents when we’re designing individual services,” Ilmakunnas says.
Development ideas are also gained from customer satisfaction surveys:
“Recent surveys found that dishwashers are extremely important for the comfort of living. After that, we also started offering them for apartments that aren’t equipped with one as a standard – as a service for a small monthly fee,” Aho says.
The new Lumo One skyscraper in Kalasatama offers a new and interesting environment for finding new solutions and testing housing services.
“We strive to try and develop new things agilely. Successful solutions are adopted and made more widely available to residents,” Ilmakunnas says.
Aho has a tip for residents: if they have ideas about what should be developed in their own building, they should contact the building’s designated Lumo team.
“The Lumo team can come up with a solution that would delight the residents of the building and move things forward swiftly and, if necessary, with the help of the property manager,” Aho says.
Development efforts continue
The goal of Lumo homes is to create better urban living by providing housing services. The services make everyday life easier, safer, more sustainable, more social and, in all respects, more diverse.
“Each resident has their own understanding of what this entails, which is why we want to offer everyone as many options as possible. And as the world changes, our service portfolio is updated accordingly”, Peltonen says.
He adds that Lumo is currently receiving plenty of inquiries from residents regarding charging posts for electric cars.
“Residents can order from us a charging post for an electric car for their own parking space to replace the existing electric heating post. We provide a charging possibility to everyone requesting one whenever it is technically feasible.”
Lumo buildings’ charging station network is being developed at the same pace as the vehicle fleet electrifies.
As a Lumo customer you are entitled to a wide range of offers, benefits and services free of charge.Lumo services
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