Rent in Lumo homes

You can easily manage everything about your rent payments in the My Lumo service. There you will see the status of your rent payments, pay your rent, print rent payment details, and get more information if needed. Our customer service is also happy to help you with any rent payment questions.

The rent is due on the second day of the month or the following working day. You cannot change the payment due date. If your payment is late, late interest will start to accumulate.

When you signed your rental contract, you received a rent payment breakdown for the whole year. You must always use the reference number from this breakdown when paying, so the payment is allocated to the right place. A new breakdown is sent each year when the rent is reviewed and adjusted.

If you pay your rent in the My Lumo service, please note that your paid balance may take 2–4 working days to update.

The rent is due on the second day of the month or the following working day. You cannot change the payment due date.

If you pay late but still within the same month, you do not need to inform us of the delay separately. However, please note that this period will be subject to late-payment interest in accordance with the tenancy agreement and that you will receive a payment notice approximately three weeks after the due date, including a notice fee of five (5) euros.

The late-payment interest accrues from the due date to the day of the payment. You can see the correct amount to pay with interest and fees in the My Lumo service. There is also an interest calculator to help you estimate interest.

If you pay your rent in parts, use the same reference number for each payment. Your open balance is shown on the Rent Payment page in My Lumo.

If you are having trouble paying, contact our customer service as soon as possible so we can help arrange a payment plan. You can also find general advice for debt situations at maksumyohassa.fi.

If you paid rent to an old account that has been closed by the bank, the payment will automatically return to your own account in couple of days. If you paid to another company’s account, please contact the company in question for a refund.

If you have not used a reference number or have used the wrong reference number in the payment, please check the Rent payment page in the My Lumo service if it appears there in a couple of days. In some cases, the payment may still be correctly directed to your contract. If the payment does not appear there, please send us a copy of your payment receipt in My Lumo so we can search for the payment and direct it correctly to your contract.

If you have paid a reservation fee for your apartment, you can deduct it from the first month’s rent. The reservation fee is usually included in the rent payment breakdown that is sent to you by email after signing the rental agreement. If the reservation fee is not shown in the rent payment breakdown, you may deduct it yourself from the first month’s rent.

You can check the amount to pay in the rent payment breakdown or on the Rent Payment page in the My Lumo service, where you will also find payment details for upcoming months. If you have rented the apartment through the Lumo webstore, the payment details will not appear on the Rent Payment page during the first two months, but you can pay the rent using the information provided in the rent payment breakdown.

If you have paid too much rent or paid in advance, you can take this off your next rent payment. The same applies for refunds: if you have been given a refund, you can take it off your next rent.

If you have paid too much and want the money sent back instead of taking it off your next rent, please send your account number to us through My Lumo.

If anything is unclear about your rent payments, we recommend checking your payment history on the Rent Payment page in My Lumo. There you can see paid amounts, refunds, and your open balance.

General housing allowance is applied for from Kela. We use an electronic system with Kela, so details about your rent are sent to them automatically. Usually, housing allowance is paid straight to the landlord.

If housing allowance or social services pay part of your rent, you can see these payments in My Lumo. You can take the amount of support off your next rent payment, so you only pay the remainder yourself.

Lumo residents can use e-invoice, which means your rent invoice will go straight to your online bank.

To set up e-invoice, you need the reference number and e-invoice code from your rent payment breakdown.

Housing advisor offers residents help and guidance for difficult life situations, like trouble paying rent. The aim is to prevent problems and support smooth living. You can contact housing advisor through our customer service.