Residents’ most frequently asked questions regarding Varma’s portfolio acquisition

Lumo has purchased Varma’s entire residential portfolio, totalling 4,761 apartments across 60 properties, and as of 1 April 2026 the customer relationships of residents living in these properties have been transferred to Lumo.

A warm welcome to our customer!
This page provides answers to the most important questions related to your property and living in it.

Lumo is Finland’s largest private landlord and real estate investor. We own more than 40,000 rental apartments in Finland’s largest growth centres. We want to offer our customers high-quality rental housing.

1. What should I do if I need to contact the property manager, maintenance, or customer service?

The best way to reach us is via the My Lumo service. You can find contact details and quick links for enquiries on various topics at lumo.fi/en/contact-information.

Please note that our customer service will be available with limited hours over Easter. On Thursday 2.4., the My Lumo and lumo.fi chat are open from 08:00 to 18:00, and all other service channels will be closed between 2.4. and 6.4.2026. All our service channels will return to normal opening hours on Tuesday 7.4.

You can submit a fault report in the residents' My Lumo service at lumo.fi/faultreport.

In urgent situations, such as water leaks, you should always call the maintenance company directly. You can find your maintenance company's contact details on your building's notice board as well as in the My Lumo service.

My Lumo will be available for all properties as soon as the system information has been updated. If possible, we encourage you to wait until My Lumo is up and running, as handling matters there is quicker and smoother. Activating My Lumo may take a few days, after which you will be able to manage all matters related to your home in the service.

2. How to access My Lumo service?

Your first login is completed using strong authentication. Please check your contact details and notification settings for messages in the My Lumo service's My profile section upon your first login, so you will be sure to receive all important announcements related to your tenancy.

In the My Lumo service you can see the most important contact details for your building, notices, and you can contact customer service, property management, or the maintenance company. You can also manage your agreement, pay your rent, and book a parking space. Please note that the rental payment balance shown in the My Lumo service may temporarily display incorrect information. This will be corrected automatically during the spring.

Bookings for shared facilities, sauna slots and the laundry will continue in the One4All application. Bookings will become available in My Lumo service later on.

3. Which account should I pay my next rent to?

Your rent payment details will remain the same for the time being. You will continue to pay your rent to Varma using yout current payment details until new payment information is sent to you during April. From May onwards, you will pay your rent to Lumo using the updated details.

As April's rent will still be paid to Varma, the rental payment balance shown in the My Lumo service may temporarily display incorrect information. This will be corrected automatically during the spring.

4. Do residents need to do anything now?

No, there is no need to do anything. We will provide further information about the transfer of ownership and managing your tenancy via resident communication, mostly through the My Lumo service.

5. Renting apartments and changing apartments

Apartment rentals started in our online store on 1 April 2026. You can find all available apartments in our online store, where you can explore the homes and, if you wish, sign a tenancy agreement immediately online. View available apartments >

You can also leave us a contact request at https://lumo.fi/en/rental-contact.

If you would like to move from your current home to another one, you can sign the agreement for your new home directly online. Your current tenancy agreement will only be terminated after you have viewed the new apartment.

6. Which properties are included in the acquisition?

The acquisition covers Varma’s entire residential portfolio, i.e. 60 properties and 4,761 apartments.

You can find all Lumo properties here: All Lumo houses