It is of the utmost importance to us that every Lumo resident feels safe and comfortable in their own home.   

The sounds of everyday life are part of city and apartment living. Still, it is not appropriate to behave in a way that disturbs other residents in your own home or communal areas. Please avoid unnecessary noise, especially at night. In Lumo buildings, quiet hours are from 22:00 to 07:00.

If disturbances caused by neighbours are repetitive, it is important to address them. To address disturbance situations, it is particularly important that a written disturbance report is submitted to us via the My Lumo service. If you need help submitting a disturbance report, contact our customer service. 

We cannot, as a landlord, influence every disturbance and, in more serious cases, it is necessary to turn to the authorities by calling the general emergency number 112. We do not receive information about visits by authorities to Lumo buildings. If you feel we should know more about a situation, please contact us via the My Lumo service.   

Our ability to act in Finland is based on the Act on Residential Leases (AHVL), which limits our powers and, unfortunately, makes the process slow in many cases. 

We can only share limited updates about the progress, as each step follows strict legal procedures. The purpose of the law is to protect residents’ rights and ensure fair treatment by all landlords. Safe living is always the priority. 

We respond to every report and take them seriously. 

When we receive a report, our property manager will try to contact the resident causing the disturbance, explain that the behaviour is not acceptable, and give them a chance to correct it. In most cases, this is enough, and the disturbance stops. 

If the behaviour continues or is already serious, the property manager will send a formal warning via a bailiff. After the warning, the resident still has an opportunity to change their behaviour. 

If the disturbance continues despite the warning, we can terminate the tenancy agreement. The landlord also has the right to terminate the tenancy agreement without giving a warning. 

The termination notice is delivered to the resident by a bailiff. Under the Act on Residential Leases, the notice period depends on how long the tenancy has lasted: if less than 1 year, the notice period is 3 months; if more than 1 year, the notice period is 6 months. 

In serious cases, we can also cancel the tenancy agreement immediately without a notice period. Cancellation requires a significant breach of the tenancy agreement, such as repeated disturbances, poor maintenance of the apartment, or failure to pay rent for several months. Usually, cancellation also requires a warning. 

Eviction is a last resort and can only occur through a court order. The landlord cannot evict a resident directly – the process goes through the district court and, if necessary, enforcement authorities if the resident does not leave voluntarily. 

It is good to remember that, although we intervene in disturbances as quickly as possible, not all situations are resolved overnight. Sometimes resolving an issue and finding a solution can take time, as each case is handled carefully and with respect for residents’ rights.