Property maintenance

We take care of our properties in cooperation with professional property maintenance companies and other partners. You can find the contact details of your building’s maintenance company in the My Lumo service and on the building noticeboard.

We inspect all common and shared areas of the property on a weekly basis. We check cleanliness and condition and carry out necessary repairs based on inspections or resident’s fault reports.

We inspect waste collection areas several days a week to keep them clean and tidy. Waste collection points are washed twice a year, in spring and autumn.

We check the cleanliness of outdoor areas several days a week. During inspections, we collect litter, empty rubbish bins and, if needed, clean the areas under stair landings.

A more thorough spring clean is carried out after the winter season, no later than the end of May. Spring cleaning includes:

• removing sand and dust from walkways
• collecting litter from natural areas on the property
• moving outdoor furniture such as benches, tables and swings from winter storage to their places and checking their condition

A more thorough autumn clean is carried out in the autumn, mostly after leaves have fallen. During the leaf‑fall season, we ensure that walkways remain safe at all times. Autumn cleaning includes:

• removing leaves and dust from paths and yard areas
• moving outdoor furniture and swings into winter storage before the ground freezes

During winter, snow is cleared from yard areas and walkways are sanded to prevent slipping.

During heavy snowfall, snow clearing is carried out in the following order:

1. emergency access routes
2. main driving lanes in parking areas and street connections
3. main walkways of the property
4. all walkways and areas that the property is responsible for according to street maintenance laws and city regulations

Once these tasks have been completed at all properties, snow clearing continues in parking areas and remaining paths, one property at a time. Please note that parking areas are cleared only if snow plough equipment can fit between parked cars or if parking spaces are empty.

Manual snow clearing is carried out separately by different staff than those operating snow ploughs.

For environmental reasons, the use of chemical anti‑slip agents is avoided whenever possible.

Snow clearing responsibilities of residents

• Manual snow clearing and slipperiness prevention of individual parking spaces is the responsibility of the parking space renter. Sand can be collected from the building’s sanding container.
• Snow clearing from balconies is the resident’s responsibility. Please make sure that removed snow does not fall onto balconies below or onto people walking in the yard.
• In terraced houses, residents are responsible for clearing snow from walkways in their own yard areas.

Moving snow piles away from the property begins only after all other snow clearing tasks have been completed. The property manager orders snow removal separately, but whenever possible, snow is placed within the property area.

We inspect playground equipment, such as swings, climbing frames and other play equipment, once a month. Any necessary repairs are carried out based on inspections or resident’s fault reports.

Parking garages receive a more thorough seasonal cleaning twice a year. We will inform residents of the cleaning date in advance, as the garage must be emptied during cleaning so that floors can be properly washed.

We check the condition of shared sauna facilities weekly. Any necessary repairs are carried out based on inspections or resident’s fault reports.

We check the operation of the building’s ventilation units and fans monthly. In addition, apartment‑specific ventilation filters are replaced at least once a year.

Filter replacement inside apartments is announced separately, as this work requires access to the apartment.