Household appliances

If an appliance belonging to your apartment breaks down, please contact us via the My Lumo service.

However, first make sure that the fault is truly a technical issue. Check that the plug is securely in the socket and the appliance is switched on.

Submit a fault report using the My Lumo service and describe the maintenance need related to the appliance as clearly as possible. Please provide the model of the appliance in your fault report.

Once we have processed your fault report, we will be in touch to arrange a suitable time to visit your home. The appliance will be repaired on site, and if it cannot be fixed, you will receive a new appliance. We aim to deliver the new appliance as soon as possible. The old, broken appliance will be removed at the same time, and the installers will fit the new appliance in place.

• Be at home at the agreed time.
• If there is a door code, inform that in advance when arranging the delivery.
• Ensure you have a valid electricity contract when the installer arrives.
• Protect your floors before delivery, as safety guidelines require installers to wear protective footwear.
• Make sure the installer can access the appliance being replaced and move any loose items out of the way if necessary.
• Ensure the old appliance is ready to be taken away – for example, empty the fridge and make sure the cooker is not hot.
• Take care that pets do not get under the installer’s feet.

Household appliances wear out over time, but you can extend your fridge’s lifespan and reduce energy consumption with a few simple home tips:

• Check that the drain holes inside the fridge are always clean. Blockages will cause water to collect at the bottom of the fridge.
• Clean the inside of the appliance regularly with clean cloth and warm water with a touch of washing-up liquid.
• If your fridge requires defrosting, do this regularly and always when the layer of frost is thicker than ½ cm.
• Pull the fridge away from the wall and vacuum the mechanism at the back once a year, as dust build-up increases energy consumption. Unplug the appliance while vacuuming.

Source: Martat