Who to contact?
Who do I contact to reserve a parking space? Who is responsible for the installation of a fire detector? Please refer to the table below for information on the division of responsibilities and the relevant contact details.
We recommend that you also read the Frequently Asked Questions by residents.
Who do I need to contact?
Renovating the apartment
Renting an apartment and changing to a different apartment
Rent an apartment yourself or submit your contact details via Lumo.fi
Resident activities
Parking spaces
My Lumo > Parking spaces
Ordering additional keys
Key pick-up and return
Check your key pick-up and return location: My Lumo > Contact information > Key management
Reporting vandalism and nuisance
Reporting problems with refrigerating machines, stoves and sauna heaters
In the Helsinki Metropolitan Area, the property manager, and elsewhere in Finland the maintenance company
Opening locked doors
Sauna reservations
My Lumo > Sauna bookings
House book extracts
Notification of moving in and moving out
Leaking taps, adjustments to thermostats
Fixing defects in apartments and buildings
Matters related to rent payment
Cleaning of common areas
See also:
Heating
Property owner pays*
Handled by the maintenance company
Bleeding a radiator
Fixing a radiator valve
Fixing a radiator
Measuring the temperature of the apartment
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
See also:
Ventilation
Property owner pays*
Handled by the maintenance company
Maintenance and repair work on a cooker hood included in standard equipment
Repair and replacement of exhaust valve
Apartment-specific and ventilation equipment and the building’s ventilation equipment
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Cleaning of the cooker hood filter and valve
Installation and removal of the resident’s own cooker hood
Installation subject to the property manager’s permission
Removal of exhaust valve
Cleaning the grease filter
Cleaning a make-up air valve
The resident cleans/replaces filter parts
See also:
Water and drain fixtures
Property owner pays*
Handled by the maintenance company
Tap seals
Replacing a tap
Installation of connections for a washing machine
Installation of connections for a dishwasher
Installation subject to the property manager’s permission
Replacing a bidet hose
Sink plugs
Repairing and replacing a sink
Opening a drain
Leaking pipes
Always notify the property manager
Toilet fittings
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Installation of a washing machine or dishwasher
Must be installed by a professional
Cleaning sinks, floor drains and drain traps
Maintenance if necessary
See also:
Electrical equipment
Property owner pays*
Handled by the maintenance company
The main circuit breaker in the apartment
Electrical cabling (original)
Light switches and power sockets
Antenna and telephone sockets
Sauna heater
Replacing sauna heater stones/sauna inside an apartment
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Fuses in the apartment
Light fixture domes and light bulbs (including the stove, refrigerator, oven and cooker hood)
Antenna lead
Additional electrical installations
Installation subject to the property manager’s permission
Doors and windows
Property owner pays*
Handled by the maintenance company
Window screens (not broken by tenant)
Solid window sealants
Hold-open devices for windows
Fixing window frames and fittings
Installation subject to the property manager’s permission
Apartment exterior doors
Mail slot and doorbell
Exterior door name plates
Fixing interior doors
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Window screens (broken by tenant)
Purchasing and maintaining window blinds
Must be left in the apartment
Keys and locks
Property owner pays *
Handled by the maintenance company
Replacing a damaged key
Contact maintenance
Locks and hardware
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Additional keys
Contact maintenance
Lost keys/rekeying
Contact maintenance
Rekeying the lock of the exterior door
Contact maintenance
Installation/maintenance of exterior door safety lock and peephole
Must be left in the apartment
Fixed furniture
Property owner pays*
Handled by the maintenance company
Cabinets, their shelves and hardware
Coat rack
Mirrors, standard equipment
Repairing the refrigerator’s freezer compartment, standard equipment
Cooker, cooker hood
Wire shelves of the dish drying cabinet
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Additional equipment purchased by the resident
Interior surfaces
Resident pays
Handled and paid for by the resident
Painting/wallpapering of ceilings and walls
Floor surfaces
Installation subject to the property manager’s permission
Fire detector
Property owner pays*
Handled by the maintenance company
Fixed: connected to network (newly constructed properties)
* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.
Resident pays
Handled and paid for by the resident
Individual stand-alone units: installation, replacement and maintenance
The yard
Resident pays
Handled and paid for by the resident
Maintenance of lawn and bushes
Plants in the yard