Who to contact?

• Booking the parking space

  You can book the parking space via My Lumo service.

• Sauna reservations

  You can make a sauna reservation via My Lumo service.

• Key pick-up and return

  Check your key pick-up and return location from My Lumo service.

Water and drain fixtures

Handled and paid for by the resident

• Cleaning sinks, floor drains and drain traps

  Maintenance company will help if necessary.

• Installation of a dishwasher

  The resident calls in a professional to carry out the installation.

• Installation of a washing machine

  The resident can install it themselves in the wet room if the connection is ready.

Water and drain fixtures

Paid by the resident, handled by Lumo

• Replacing a self-broken toilet seat

  Lumo places the order, the resident pays for the seat they broke.

Electrical equipment

Handled and paid for by the resident

• Fuses on the fuse panel in the apartment

• Antenna lead

Doors and windows

Handled and paid for by the resident

• Purchase and maintenance of blinds

  To be left in the apartment, purchase with the permission of the property manager.

• Installation and maintenance of a security lock and a door eye for the apartment door

  To be left in the apartment, purchase with the permission of the property manager.

Doors and windows

Paid by the resident, handled by Lumo

• Reparation of window panes broken by the resident

  Lumo places the order, the resident pays the window pane they broke.

Keys and locks

Paid by the resident, handled by Lumo

• Additional keys

  Contact us via My Lumo service.

• Repairing a key broken by the resident

  Contact us via My Lumo service.

• Lost keys and lock re-serialisation

  Contact us via My Lumo service.

Apartment's interior surfaces

Handled by the resident, paid by Lumo

• Painting of walls

  Contact us via My Lumo service. The paint benefit is not available in new or renovated Lumo buildings during the first two years.

Interior surfaces

Paid by the resident, handled by Lumo

• Repair or replacement of self-broken floor surfaces

  Contact us via My Lumo service.

Fire detector

Handled and paid for by the resident

• Installation, replacement and maintenance of battery-powered and stand-alone fire detectors

The yard

Handled and paid for by the resident

• Apartment yard lawn, plants, and shrubs around edges

Living

• Reporting vandalism and nuisance

• Cleanliness of the common spaces

• Resident activities

Heating

• Radiators

  The resident is not allowed to vent the radiators themselves.

• Measuring and adjusting the temperature of the apartment

Ventilation

• Maintenance and repair of cooker hood

• Repair or replacement of ventilation valves and machines

Water and drain fixtures

• Water faucets and bidets

• Sinks

• Installation of connections for a washing machine

  Installation possible only with the property manager's permission.

• Installation of connections for a dishwasher

  Installation possible only with the property manager's permission.

• Drain blockages and pipe leaks

  The property manager must always be notified.

• Repairing a broken toilet seat

  The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Electrical equipment

• The main circuit breaker in the apartment

• Electrical wires of the apartment (original)

• Fixed light fixtures in the apartment, incl. stove, cooker hood, refrigerator, oven, fluorescent tubes (e.g. mirror cabinet light)

• Light switches and power sockets

• Antenna and telephone sockets

• Apartment sauna and sauna heater stones

  Maintenance company will deliver the sauna stones, the resident will replace them.

Windows and doors

• Window panes

  The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

• Window frames, seals, hardware, frames and window stays

• Exterior doors of apartments (incl. hardware, mail slot, doorbell)

• Rekeying the lock of the exterior door of the apartments

• Interior doors of apartments

• Mail slot and doorbell

• Exterior door name plate

  You can order the name change yourself using the My Lumo service.

Keys and locks

• Replacement of a damaged key

  The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Fixed furniture

• Cabinets, racks and mirrors

• Fixed home appliances for the kitchen (refrigerator, freezer, stove)

• Wire shelves of the dish drying cabinet

Fire detector

• Installation, replacement and maintenance of fixed fire detectors

• House book extracts

• Notification of moving in and moving out

• Door openings

  The phone number of the maintenance company can be found on My Lumo and on the notice board in the stairwell.