What does the resident take care of themselves and when is help needed?

Living in a Lumo home is a collaboration, where the resident is responsible for the small matters of the home and everyday life, while the landlord and maintenance company offer assistance when larger tasks are required.

According to the Act on residential leases (AHVL 25 §), residents must take good care of the apartment. This means, for example:

Maintaining overall cleanliness in the home. Regular cleaning and keeping surfaces tidy help keep the property in good condition. Our moving-out cleaning instructions also serve as a handy checklist for maintaining everyday cleanliness.

Reporting faults promptly. An important responsibility for the resident is to inform the landlord or maintenance company straight away if any faults, deficiencies, or suspicions of issues like water leaks arise in the home. Quick reporting helps prevent more serious damage.

The resident is also responsible for various small maintenance tasks in daily life, such as:

• Having a professional install the dishwasher. Residents must not install dishwashers themselves.
• Cleaning the condensation pipe of the fridge.
• Cleaning the floor drain and water traps.
• Cleaning the grease filter in the cooker hood and the ventilation valves.
• Replacing bulbs in fixed light fittings and household appliances.
• Changing fuses in the apartment's fuse box.
• Regularly testing and cleaning the fire alarm.
• Keeping the balcony and/or garden tidy, including snow clearing in winter.
• Installing a washing machine in a wet area if the connection is ready.

The resident is also responsible for the storage unit belonging to the apartment and its contents, even if they do not use the storage unit themselves.

The landlord and maintenance company will assist with matters such as:

• Issues relating to the structure, plumbing, electrics, or ventilation.
• Repairs to home systems or appliances.
• Maintenance needs relating to the property or shared areas.
• Situations affecting living comfort and safety.

You can submit a fault report, contact our customer service, or reach your property manager via the My Lumo service.