Who to contact?

Who do I contact to reserve a parking space? Who is responsible for the installation of a fire detector? Please refer to the table below for information on the division of responsibilities and the relevant contact details.

We recommend that you also read the Frequently Asked Questions by residents.

Who do I need to contact?

See also:

Heating

Property owner pays*

Handled by the maintenance company

  • Bleeding a radiator

  • Fixing a radiator valve

  • Fixing a radiator

  • Measuring the temperature of the apartment

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

See also:

Ventilation

Property owner pays*

Handled by the maintenance company

  • Maintenance and repair work on a cooker hood included in standard equipment

  • Repair and replacement of exhaust valve

  • Apartment-specific and ventilation equipment and the building’s ventilation equipment

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Cleaning of the cooker hood filter and valve

  • Installation and removal of the resident’s own cooker hood

    Installation subject to the property manager’s permission

  • Removal of exhaust valve

  • Cleaning the grease filter

  • Cleaning a make-up air valve

    The resident cleans/replaces filter parts

See also:

Water and drain fixtures

Property owner pays*

Handled by the maintenance company

  • Tap seals

  • Replacing a tap

  • Installation of connections for a washing machine

  • Installation of connections for a dishwasher

    Installation subject to the property manager’s permission

  • Replacing a bidet hose

  • Sink plugs

  • Repairing and replacing a sink

  • Opening a drain

  • Leaking pipes

    Always notify the property manager

  • Toilet fittings

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Installation of a washing machine or dishwasher

    Must be installed by a professional

  • Cleaning sinks, floor drains and drain traps

    Maintenance if necessary

See also:

Electrical equipment

Property owner pays*

Handled by the maintenance company

  • The main circuit breaker in the apartment

  • Electrical cabling (original)

  • Light switches and power sockets

  • Antenna and telephone sockets

  • Sauna heater

  • Replacing sauna heater stones/sauna inside an apartment

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Fuses in the apartment

  • Light fixture domes and light bulbs (including the stove, refrigerator, oven and cooker hood)

  • Antenna lead

  • Additional electrical installations

    Installation subject to the property manager’s permission

Doors and windows

Property owner pays*

Handled by the maintenance company

  • Window screens (not broken by tenant)

  • Solid window sealants

  • Hold-open devices for windows

  • Fixing window frames and fittings

    Installation subject to the property manager’s permission

  • Apartment exterior doors

  • Mail slot and doorbell

  • Exterior door name plates

  • Fixing interior doors

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Window screens (broken by tenant)

  • Purchasing and maintaining window blinds

    Must be left in the apartment

Keys and locks

Property owner pays *

Handled by the maintenance company

  • Replacing a damaged key

    Contact maintenance

  • Locks and hardware

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Additional keys

    Contact maintenance

  • Lost keys/rekeying

    Contact maintenance

  • Rekeying the lock of the exterior door

    Contact maintenance

  • Installation/maintenance of exterior door safety lock and peephole

    Must be left in the apartment

Fixed furniture

Property owner pays*

Handled by the maintenance company

  • Cabinets, their shelves and hardware

  • Coat rack

  • Mirrors, standard equipment

  • Repairing the refrigerator’s freezer compartment, standard equipment

  • Cooker, cooker hood

  • Wire shelves of the dish drying cabinet

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Additional equipment purchased by the resident

Interior surfaces

Resident pays

Handled and paid for by the resident

  • Painting/wallpapering of ceilings and walls

  • Floor surfaces

    Installation subject to the property manager’s permission

Fire detector

Property owner pays*

Handled by the maintenance company

  • Fixed: connected to network (newly constructed properties)

* The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Resident pays

Handled and paid for by the resident

  • Individual stand-alone units: installation, replacement and maintenance

The yard

Resident pays

Handled and paid for by the resident

  • Maintenance of lawn and bushes

  • Plants in the yard