Who to contact?

Who do I contact to reserve a parking space? Who is responsible for the installation of a fire detector? Please refer to the table below for information on the division of responsibilities.

In all matters you will reach the responsible people best through the My Lumo service. When you contact us through the Contact page on My Lumo, we will direct you to the right person.

We recommend that you also read the Frequently Asked Questions by residents.

Resident is in charge

  • Booking the parking space

    You can book the parking space via My Lumo service.

  • Sauna reservations

    You can make a sauna reservation via My Lumo service.

  • Key pick-up and return

    Check your key pick-up and return location from My Lumo service.

  • Fixed light fixtures in the apartment, incl. stove, cooker hood, refrigerator, oven, fluorescent tubes (e.g. mirror cabinet light)

Ventilation

Handled and paid for by the resident

  • Cleaning the cooker hood's grease filters and valves

    Cleaning at least 2 times per year.

  • Cleaning the ventilation valves in the apartment.

    Cleaning at least 2 times per year.

Functional ventilation is an important part of the resident’s well-being and the condition of the building. Read more about how to look after the ventilation in your home here.

Water and drain fixtures

Handled and paid for by the resident

  • Cleaning sinks, floor drains and drain traps

    Maintenance company will help if necessary.

  • Installation of a dishwasher

    The resident calls in a professional to carry out the installation.

  • Installation of a washing machine

    The resident can install it themselves in the wet room if the connection is ready.

Water and drain fixtures

Paid by the resident, handled by Lumo

  • Replacing a self-broken toilet seat

    Lumo places the order, the resident pays for the seat they broke.

Water damage can cause serious damage to the entire building. Make sure to immediately report all urgent problems to your maintenance company and property manager. More information about water and drains can be read here.

Electrical equipment

Handled and paid for by the resident

  • Fuses on the fuse panel in the apartment

  • Antenna lead

  • Cleaning and opening the refrigerator condensate drain

Doors and windows

Handled and paid for by the resident

  • Purchase and maintenance of blinds

    To be left in the apartment, purchase with the permission of the property manager.

  • Installation and maintenance of a security lock and a door eye for the apartment door

    To be left in the apartment, purchase with the permission of the property manager.

Doors and windows

Paid by the resident, handled by Lumo

  • Reparation of window panes broken by the resident

    Lumo places the order, the resident pays the window pane they broke.

You will find useful tips for using your balcony and performing maintenance on your doors and windows here.

Keys and locks

Paid by the resident, handled by Lumo

  • Additional keys

    Contact us via My Lumo service.

  • Repairing a key broken by the resident

    Contact us via My Lumo service.

  • Lost keys and lock re-serialisation

    Contact us via My Lumo service.

More information about keys can be found here.

Apartment's interior surfaces

Handled by the resident, paid by Lumo

  • Painting of walls

    Contact us via My Lumo service. The paint benefit is not available in new or renovated Lumo buildings during the first two years.

Interior surfaces

Paid by the resident, handled by Lumo

  • Repair or replacement of self-broken floor surfaces

    Contact us via My Lumo service.

Fire detector

Handled and paid for by the resident

  • Installation, replacement and maintenance of battery-powered and stand-alone fire detectors

The yard

Handled and paid for by the resident

  • Apartment yard lawn, plants, and shrubs around edges

Lumo is in charge

Living

  • Reporting vandalism and nuisance

  • Cleanliness of the common spaces

  • Resident activities

Heating

  • Radiators

    The resident is not allowed to vent the radiators themselves.

  • Measuring and adjusting the temperature of the apartment

Ventilation

  • Maintenance and repair of cooker hood

  • Repair or replacement of ventilation valves and machines

Water and drain fixtures

  • Water faucets and bidets

  • Sinks

  • Installation of connections for a washing machine

    Installation possible only with the property manager's permission.

  • Installation of connections for a dishwasher

    Installation possible only with the property manager's permission.

  • Drain blockages and pipe leaks

    The property manager must always be notified.

  • Repairing a broken toilet seat

    The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Electrical equipment

  • The main circuit breaker in the apartment

  • Electrical wires of the apartment (original)

  • Light switches and power sockets

  • Antenna and telephone sockets

  • Apartment sauna and sauna heater stones

    Maintenance company will deliver the sauna stones, the resident will replace them.

Windows and doors

  • Window panes

    The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

  • Window frames, seals, hardware, frames and window stays

  • Exterior doors of apartments (incl. hardware, mail slot, doorbell)

  • Rekeying the lock of the exterior door of the apartments

  • Interior doors of apartments

  • Mail slot and doorbell

  • Exterior door name plate

    You can order the name change yourself using the My Lumo service.

Keys and locks

  • Replacement of a damaged key

    The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident.

Fixed furniture

  • Cabinets, racks and mirrors

  • Fixed home appliances for the kitchen (refrigerator, freezer, stove)

    Cleaning and opening the refrigerator condensate drain is the responsibility of the resident.

  • Wire shelves of the dish drying cabinet

Fire detector

  • Installation, replacement and maintenance of fixed fire detectors

Maintenance company is in charge

  • House book extracts

  • Notification of moving in and moving out

  • Door openings

    The phone number of the maintenance company can be found on My Lumo and on the notice board in the stairwell.