What to do if you notice pests

Pests, such as insects or rodents, can spread quickly if the problem is not dealt with early. The sooner you act, the easier it is to manage the situation.

If you suspect or spot pests in your apartment, in the shared areas of the building, or outdoors, report it immediately using the My Lumo service.

• Describe what you have noticed – add a photo to your report if possible.
• Say where the pest was found.
• State when the pest was spotted.

Quick reporting helps prevent pests from spreading further.

Pest control will be organised by a professional if needed. You will receive instructions for your situation separately. These may include advice on cleaning, handling your belongings, or temporary arrangements in your home.

Pest control always requires cooperation. Residents must commit to the process and follow the instructions carefully to make sure it works and to prevent the problem from lasting or coming back.

If pests have been found, please note the following to stop them spreading to other homes:

• Always follow the professional’s pest control instructions.
• Handle textiles and belongings as advised.
• Keep items exposed to pests in your home until you receive further instructions.
• Monitor the situation and report any new sightings.

Pest control is organised centrally, so do not try to deal with pests yourself or move your belongings without guidance.

Pest control may require access to your home. Make sure the professionals can enter your apartment at the agreed time and follow all schedules and instructions given.

Keep your balcony and garden area clean and avoid leaving food scraps or storing rubbish outside, as this attracts birds and rodents.

If you travel, it is a good idea to check your belongings and textiles during your trip and as soon as you get home. This helps prevent insects from coming into your home.