Household appliances
Did an appliance in your Lumo home suddenly stop working? No need to worry, because Lumo residents can quickly order appliance maintenance to their home by contacting us through the My Lumo service.
One contact is enough. After that, we are responsible for repairing the device or replacing it with a new one.
Proceed like this if a home appliance breaks down:
- Make sure that the cause of the malfunction is really a technical fault. Is the device's plug securely in the socket and the machine turned on?
- Leave a fault report through the My Lumo service and tell us about the problem. We will order appliance maintenance to the resident's home.
- The repairman calls and arranges a convenient visit time for the resident.
- The appliance is repaired in the resident's home. If the fault cannot be fixed, the resident gets a new appliance. The aim is to deliver the new appliance as soon as possible.
- A new home appliance is delivered to the resident's home and the old one is taken away. The deliverers install the new device in its place.
Please note the following before the deliverer of the new home appliance arrives at your home:
- Be there at the agreed time.
- Inform us of a possible door code in advance when arranging the delivery.
- Please note that your apartment must have a valid electricity contract when the installer arrives.
- Protect the floors of your apartment before the delivery, as the occupational safety instructions for installers require the use of safety shoes.
- Ensure access to the appliance in question and, if necessary, move loose items out of the way.
- Note that the old appliance must be ready to be taken away. For example, empty the refrigerator of food and make sure that the stove is not hot.
- Please also keep your pet in another room, so that it does not get in the way of the installer.