Instructions and information on the effects of coronavirus
All Lumo Home Centres are currently closed until further notice due to the coronavirus situation. Our residents can reach us via the My Lumo service: lumo.fi/mylumo.
You can also contact our customer service in urgent housing- and renting-related matters via lumo.fi chat service or e-mail: firstname.lastname@example.org (Mon–Wed, Fri 8 a.m. to 4 p.m., Thu 10 a.m. to 4 p.m.).
Please contact us only once and through only one channel. This will help us ensure fast service in the event that our customer service becomes congested during the coronavirus epidemic.
Pay attention to cleaning when you move out of a Lumo home
You must carry out the final cleaning of your home when moving out, before handing over the keys. In the interest of the safety of our residents, we would like to emphasise that the current coronavirus situation makes it especially important to clean apartments thoroughly before a move. Various contact surfaces around the apartment — such as tables and countertops, taps, light switches and door handles — should also be cleaned with a detergent.
Due to the current coronavirus epidemic, we have implemented certain precautions to our apartment viewings. We have returned to personal viewings on-site, but remote video viewings are also possible. Depending on the situation, we can also agree with the current residents to provide videos or photos of the apartment for viewing purposes.
For safety reasons, the viewings at the premises are kept as short as possible. The viewings will follow the guidelines of social distancing issued by the Finnish Institute for Health and Welfare, and hand hygiene will be paid special attention. Please do not participate in a viewing if you are feeling unwell and thanks for wearing a mask.
Key courier service
Key courier is a service for movers. When moving into or out of a Lumo home, residents have the opportunity to have a key courier deliver or return their keys. The courier service is available in the Helsinki Metropolitan Area, Tampere and Turku. The service can be conveniently ordered online and paid after the keys are delivered or picked up.