Instructions and information on the effects of coronavirus
For Lumo residents
All Lumo Home Centres are currently closed until further notice due to the coronavirus situation. Our residents can reach us via the My Lumo service: lumo.fi/mylumo.
You can also contact our customer service in urgent housing- and renting-related matters via lumo.fi chat service or e-mail: firstname.lastname@example.org (Mon–Wed, Fri 8 a.m. to 4 p.m., Thu 10 a.m. to 4 p.m.).
Please contact us only once and through only one channel. This will help us ensure fast service in the event that our customer service becomes congested during the coronavirus epidemic.
Maintenance and repair
Maintenance and repair visits
The safety and well-being of our residents is our first priority. To ensure the safety of our residents, we are always in contact with the residents about the maintenance or repair visit.
We aim to conduct all maintenance and repair work when the residents are not in the apartment, always paying attention to good hand hygiene and sufficient social distancing.
Urgent fault reports should be submitted directly to the maintenance company. The contact details are provided on the building’s notice board and the My Lumo service.
Issues requiring urgent maintenance are the following:
- water leaks
- electrical faults
- clogged drains
- critical faults in home appliances (refrigerator, freezer)
Please submit your fault report only once and through only one channel. This will help us ensure fast service to people in urgent need of assistance.
Sauna facilities to residents are open normally
Residents' own sauna reservations remain valid, in compliance with the guidelines for using the shared facilities. Shared sauna shifts are also back in use, starting Mon, 14 June, in accordance with the previous sauna shift schedule.
The facilities should only be used in good health and with good hygiene, keeping the regional COVID-19 restrictions and recommendations in mind. We will update the guidelines as needed and inform residents of any changes.
In the interests of the safety of our residents, we have closed the building’s shared sauna facilities until further notice. The other shared facilities in the building (club room, gym, laundry room, etc.) are still available to our residents, taking into account the restrictions caused by the exceptional situation and the recommendations issued by the authorities – unless the building’s Lumo team has issued policies and instructions to the contrary.
- Only use the shared facilities if you are healthy.
- Pay special attention to hand hygiene.
- We recommend that you use the premises alone or in a small group, according to the Government's instructions and at your own risk.
- You must leave the shared facilities tidy after use.
- We recommend using a face mask when using the common areas and shared facilities.
The contact surfaces of gyms and club rooms, such as door handles, light switches and equipment should be cleaned with a detergent before and after the use.
Residents may organise small-scale residential activities and communal yard work events, taking into account the recommendations from regional authorities and restrictions on gatherings while also maintaining a good level of hygiene and a safe distance from others.
The guidelines and recommendations will be updated as necessary and we will inform our residents of any changes. We have also posted information in several languages in the building’s shared facilities to ensure that everyone gets the message.
Cleaning of staircases, lifts and laundry rooms
As a responsible operator, we are are paying close attention to cleaning of staircases and lifts as well as other shared facilities.
Thank you for your understanding! Stay safe!
Tips form Housing Advisors
The normal sounds of life are part of living in an apartment building and in a city. They are something we tend to get used to. You might hear a baby crying or toddlers running around next door. Dogs might bark at people passing by and the night shift worker upstairs from you might be doing chores at a time that feels odd to you. An urgent renovation job needs to be completed.
In this time of the coronavirus epidemic, maintaining harmony between families and neighbours is even more important when people spend more time at home. The sounds of daily life are now confined to a smaller space than usual and people feel like they are not getting much time to themselves.
We should all be considerate of our neighbours and make sure we don’t cause any unnecessary disturbance for our part. Domestic peace needs to be respected by following the house rules and regulations, but we also hope that the residents in our buildings treat other people with understanding in these exceptional circumstances. You can find the house rules and regulations in the My Lumo service and on the noticeboard in your building.
Help is available when you need it
Do you need help with daily errands or could you offer to help your neighbours? Do you want to let a neighbour know that their actions are disruptive to domestic peace? We recommend that you avoid face-to-face encounters due to the current exceptional circumstances, but you can drop a friendly note through your neighbour’s mail slot or put up a note on the noticeboard to offer your help. If a neighbour causes a disturbance repeatedly, we hope you contact the property manager.
In acute housing-related matters, please contact our customer service, and they will refer you to the housing advisory service, if necessary. The best way to reach our customer service representatives is via the My Lumo service, but you can also use the lumo.fi chat or e-mail email@example.com. The hours of service are Mon–Wed and Fri from 8 a.m. to 4 p.m. and Thursdays from 10 a.m. to 4 p.m.
You can also use the social and health services in your municipality. The free-of-charge Nollalinja service, for example, allows you to reach social and health service professionals who can listen to your concerns and help people who are experiencing domestic violence or the threat of violence. The service is available every day around the clock. More information: nollalinja.fi/in-english.
In acute and threatening situations, please contact the police by calling 112.