We are preparing for coronavirus

On this page, we gather up-to-date information on the effects of the coronavirus on housing and our services.

All Lumo Home Centres are currently closed until further notice due to the coronavirus situation. Our residents can reach us via the My Lumo service: lumo.fi/mylumo.

You can also contact our customer service in urgent housing- and renting-related matters via lumo.fi chat service or e-mail: asiakaspalvelu@lumo.fi (Mon–Wed, Fri 8 a.m. to 4 p.m., Thu 9:30 a.m. to 4 p.m.).

Please contact us only once and through only one channel. This will help us ensure fast service in the event that our customer service becomes congested during the coronavirus epidemic.

Non-urgent maintenance and repair visits to be postponed due to the coronavirus epidemic

17 March 2020

Non-urgent maintenance and repair visits to be postponed due to the coronavirus epidemic

The safety and well-being of our residents is our first priority. To ensure the safety of our residents, we have suspended non-urgent maintenance and repair visits to occupied apartments due to the coronavirus epidemic.

Non-urgent repairs, maintenance work, inspections and installation work in apartments will be postponed to be carried out after the coronavirus epidemic. Work that has already begun will, however, be completed.

Issues requiring urgent maintenance will be attended to, including:

  • water leaks
  • electrical faults
  • clogged drains
  • critical faults in home appliances (refrigerator, freezer)

Urgent fault reports should be submitted directly to the maintenance company. The contact details are provided on the building’s notice board and the My Lumo service. Other reports should be submitted through the My Lumo service at lumo.fi/mylumo-en.

Please submit your fault report only once and through only one channel. This will help us ensure fast service to people in urgent need of assistance in the event that our customer service becomes congested during the coronavirus epidemic.

We will always contact the resident before visiting the apartment to ensure the safety of the visit. We also request our residents to pay special attention to good hand hygiene and to note that previously issued guidelines concerning the use of common areas and shared facilities. We have collected all of our customer notices related to the coronavirus on our website: https://lumo.fi/en/we-are-preparing-for-coronavirus

These measures are aimed at preventing the spread of the virus among our residents, personnel and partners.

We hope you will stay safe and calm during these exceptional circumstances!

More information on the effects of the coronavirus epidemic on sauna reservations and the cleaning of common areas

15 March 2020

More information on the effects of the coronavirus epidemic on sauna reservations and the cleaning of common areas

On Friday, 13 March 2020, we sent out a notice to residents regarding the effects of the current exceptional circumstances and related recommendations for Lumo buildings. More information on the effects of the coronavirus epidemic on sauna reservations and the cleaning of common areas is provided below. The guidelines and recommendations will be updated as necessary and we will inform our residents of any changes. We will also distribute printed notices in Lumo buildings to ensure that the information reaches everyone.

Post-exercise sauna hours and residents’ reservations of shared saunas have been cancelled

In the interests of the safety of our residents, we have cancelled post-exercise sauna hours and our residents’ reservations of shared saunas in March and April due to the coronavirus situation. The aim is to prevent the virus from spreading between residents via the surfaces in the saunas and washrooms, for example.

In some buildings, the saunas may still heat up because their timers have been pre-programmed. The saunas will be switched off during week 12. We recommend that you do not use saunas during your reserved time slots even if the sauna still heats up.

Information on the resumption of sauna reservations will be provided via various channels, including the My Lumo services, when the situation allows it. In April, we will also announce whether sauna reservations are cancelled for the month of May.

Refunds of payments for sauna reservations

We will refund all payments made for sauna reservations in March and April that are cancelled due to the coronavirus situation. The refunded amounts can be deducted from your payment of rent in April. You can check the payable amount on the due date of rent payment in April via the My Lumo service.  

Additional cleaning of staircases, lifts and laundry rooms

As a responsible operator, we are implementing additional cleaning of staircases and lifts as well as increasing the frequency of cleaning in shared laundry facilities.

Thank you for your understanding! Stay safe!

Preparing for coronavirus

13 March 2020

Preparing for coronavirus

We care about the safety of our residents. We take the coronavirus seriously by monitoring the recommendations issued by the authorities and complying with them.

Impacts of the current exceptional circumstances at Lumo buildings:

Opening hours of customer service and offices

Housing-related matters can be handled conveniently via the My Lumo service. You can also reach our customer service by phone or e-mail as usual:

Mon–Wed, Fri 8 a.m. to 4 p.m., Thu 9:30 a.m. to 4 p.m. Tel. 020 508 5000 (8.4 c/min.) E-mail: asiakaspalvelu@lumo.fi

All Lumo Home Centres are closed until further notice: https://lumo.fi/en/local-offices

Shared facilities

We recommend that you avoid using the lift and wear gloves when you pass through the public areas and stairwells. Sauna reservations for shared facilities are cancelled until further notice. Persons who are quarantined should also refrain from using other shared facilities, such as laundry rooms and club rooms.

Customer meetings and resident events

We aim to handle customer meetings through our digital services. Previously scheduled resident meetings will take place unless otherwise announced. The meetings can also be postponed if the Lumo team decides to do so. You must not participate in events and meetings if you are ill.

Current information on the coronavirus outbreak

We will inform our residents of any changes via the My Lumo service. You can set up a notification to be sent by text message or e-mail regarding any new messages on the My Lumo service.

Click your initials in the top corner of the My Lumo service to find the Messages and notifications menu and then choose your preferred communication channels.

We also recommend that you monitor the information published by the Finnish Institute for Health and Welfare at https://thl.fi/en/web/thlfi-en

We are taking steps to prepare for the coronavirus

13 March 2020

We are taking steps to prepare for the coronavirus

We take the coronavirus seriously and we are committed to looking after the health and well-being of our employees, customers and partners. We will monitor the recommendations issued by the authorities and comply with them.

Customer meetings should be handled through our digital services whenever possible. Our residents can use the My Lumo service.

New customers can conveniently rent an apartment via the Lumo webstore.