Who do I contact to reserve a parking space? Who is responsible for the installation of a fire detector? Please refer to the table below for information on the division of responsibilities and the relevant contact details.
We recommend that you also read the Frequently Asked Questions by residents.
See also: Information on the effects of coronavirus on our customer service
Heating
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the maintenance company Handled by the resident |
NOTE! |
| Bleeding a radiator |
x |
|
|
| Fixing a radiator valve |
x |
|
|
| Fixing a radiator |
x |
|
|
| Measuring the temperature of the apartment |
x |
|
|
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Also see:
Lumo’s tips: How to keep your home warm
Ventilation
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the resident |
NOTE! |
|
|
|
|
| Maintenance and repair work on a cooker hood included in standard equipment |
x |
|
|
| Cleaning of the cooker hood filter and valve |
|
x |
|
| Installation and removal of the resident’s own cooker hood |
|
x |
Installation subject to the property manager’s permission |
| Removal of exhaust valve |
|
x |
|
| Repair and replacement of exhaust valve |
x |
|
|
| Cleaning the grease filter |
|
x |
|
| Apartment-specific and ventilation equipment and the building’s ventilation equipment |
x |
|
|
| Cleaning a make-up air valve |
|
x |
The resident cleans/replaces filter parts |
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Also see:
Lumo’s tips: How to keep indoor air fresh
Water and drain fixtures
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the resident |
NOTE! |
| Tap seals |
x |
|
|
| Replacing a tap |
x |
|
|
| Installation of connections for a washing machine |
x |
|
|
| Installation of connections for a dishwasher |
x |
|
Installation subject to the property manager’s permission |
| Installation of a washing machine or dishwasher |
|
x |
Must be installed by a professional |
| Replacing a bidet hose |
x |
|
|
| Sink plugs |
x |
|
|
| Cleaning sinks, floor drains and drain traps |
|
x |
Maintenance if necessary |
| Repairing and replacing a sink |
x |
|
|
| Opening a drain |
x |
|
|
| Leaking pipes |
x |
|
Always notify the property manager |
| Toilet fittings |
x |
|
|
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Also see:
Lumo’s tips: How to keep drains in good condition
Electrical equipment
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the maintenance company Handled by the resident |
NOTE! |
|
|
|
|
| Fuses in the apartment |
|
x |
|
| The main circuit breaker in the apartment |
x |
|
|
| Electrical cabling (original) |
x |
|
|
| Light fixture domes and light bulbs (including the stove, refrigerator, oven and cooker hood) |
|
x |
|
| Light switches and power sockets |
x |
|
|
| Antenna and telephone sockets |
x |
|
|
| Antenna lead |
|
x |
|
| Additional electrical installations |
|
x |
Installation subject to the property manager’s permission |
| Sauna heater |
x |
|
|
| Replacing sauna heater stones/sauna inside an apartment |
x |
|
|
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Windows and doors
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the maintenance company Handled by the resident |
NOTE! |
|
|
|
|
| Fuses in the apartment |
|
x |
|
| The main circuit breaker in the apartment |
x |
|
|
| Electrical cabling (original) |
x |
|
|
| Light fixture domes and light bulbs (including the stove, refrigerator, oven and cooker hood) |
|
x |
|
| Light switches and power sockets |
x |
|
|
| Antenna and telephone sockets |
x |
|
|
| Antenna lead |
|
x |
|
| Additional electrical installations |
|
x |
Installation subject to the property manager’s permission |
| Sauna heater |
x |
|
|
| Replacing sauna heater stones/sauna inside an apartment |
x |
|
|
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Keys and locks
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the resident |
NOTE! |
| Additional keys |
|
x |
Contact maintenance |
| Replacing a damaged key |
x |
|
Contact maintenance |
| Lost keys/rekeying |
|
x |
Contact maintenance |
| Rekeying the lock of the exterior door |
|
x |
Contact maintenance |
| Locks and hardware |
x |
|
|
| Installation/maintenance of exterior door safety lock and peephole |
|
x |
Must be left in the apartment |
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Fixed furniture
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the resident |
NOTE! |
| Cabinets, their shelves and hardware |
x |
|
|
| Coat rack |
x |
|
|
| Mirrors, standard equipment |
x |
|
|
| Repairing the refrigerator’s freezer compartment, standard equipment |
x |
|
|
| Additional equipment purchased by the resident |
|
x |
|
| Cooker, cooker hood |
x |
|
|
| Wire shelves of the dish drying cabinet |
x |
|
|
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Interior surfaces
| |
Property
owner pays* |
Resident pays** |
|
|
Handled by the maintenance company |
Handled by the resident |
NOTE! |
| Painting/wallpapering of ceilings and walls |
|
x |
|
| Floor surfaces |
|
x |
Installation subject to the property manager’s permission |
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
Fire detector
| |
Property
owner pays* |
Resident pays* |
|
|
Handled by the maintenance company |
Handled by the resident |
NOTE! |
| Individual stand-alone units: installation, replacement and maintenance |
|
x |
|
| Fixed: connected to network (newly constructed properties) |
x |
|
|
|
|
|
|
| * The maintenance company handles the repairs based on the resident’s notification. The property owner pays for the repairs unless the issue was due to vandalism or a defect caused by the resident. |
** The repairs are handled and paid for by the resident. |
|
|
The yard
| |
Kiinteistön-
omistaja maksaa* |
Asukas maksaa** |
|
|
Huolto hoitaa |
Asukas hoitaa |
HUOM! |
| Huoneistopihan nurmikko, reunapensaat ja niiden hoito sekä leikkaus |
|
x |
|
| Huoneistopihan istutukset |
|
x |
|
|
|
|
|
| * Huoltoyhtiö hoitaa korjauksen asukkaan ilmoituksen perusteella. Kiinteistönomistaja maksaa korjauksen, ellei kyseessä ole ilkivalta tai asukkaan aiheuttama vika. |
** Vuokralainen hoitaa ja maksaa korjauksen. |
|
|