Who do I contact to reserve a parking space? Who is responsible for the installation of a fire detector? Please refer to the table below for information on the division of responsibilities and the relevant contact details.
We recommend that you also read the Frequently Asked Questions by residents.
Who do I need to contact?
|Renovating the apartment||Property manager|
|Renting an apartment and changing to a different apartment||Rent an apartment yourself or submit your contact details via Lumo.fi|
|Resident activities||Property manager|
|Parking spaces||My Lumo > Parking spaces|
|Ordering additional keys||Property manager|
|Key pick-up and return||Check your key pick-up
and return location:
My Lumo > Contact information > Key management
|Reporting vandalism and nuisance||Property manager|
|Reporting problems with refrigerating machines, stoves and sauna heaters||In the Helsinki Metropolitan Area, the property manager, and elsewhere in Finland the maintenance company|
|Opening locked doors||Maintenance company|
|Sauna reservations||My Lumo > Sauna bookings|
|House book extracts||Maintenance company|
|Notification of moving in and moving out||Maintenance company|
|Leaking taps, adjustments to thermostats||Maintenance company|
|Fixing defects in apartments and buildings||Maintenance company|
|Matters related to rent payment||Customer service|
|Cleaning of common areas||Property manager|