Tips for residents

Frequently asked questions

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In daily life at home, you sometimes come across situations that you don’t know how to resolve. Fortunately, the professionals at Lumo Home Centre are always ready to help. You can also get assistance from your building’s property manager and the maintenance company. Feel free to contact us if you can’t find the answer to your question on these pages. You should also take a look at the Who do I need to contact? page.

Please also consider the effects of the coronavirus on our operations.

HOW DO I CONTACT THE PROPERTY MANAGER?

The easiest way to contact the property manager for your building is the My Lumo service at lumo.fi/isannoitsija or through our customer service.

WHERE AND HOW DO I SUBMIT A FAULT REPORT? HOW DO I CONTACT THE MAINTENANCE COMPANY?

You can submit a fault report directly via the My Lumo service at Lumo.fi/vikailmoitus or by calling the maintenance company. You can find the contact details for your maintenance company on the notice board in the stairwell of your building or by signing in to your building’s page at Lumo.fi/kotitalo. Incidents requiring urgent maintenance (such as water damage) and opening locked doors should be handled by phone.

HOW DO I RESERVE OR CANCEL A SAUNA BOOKING OR PARKING SPACE?

Parking spaces can be booked directly via the My Lumo online service under “Parking space”.

The number of available parking spaces is limited. Parking spaces are apartment-specific. There is one parking space per apartment. When the situation allows it, it is usually possible to rent a second parking space. However, if the situation changes, the rental agreement concerning a second parking space can be terminated.

For instructions on how to make a sauna booking in your building, please visit the My Lumo service.

I WOULD LIKE TO CHANGE THE DUE DATE OF PAYING RENT, HOW CAN I DO IT? HOW CAN I SEE THE STATUS OF MY RENT PAYMENT?

Unfortunately it is not possible to change the due date. For more information on the payment of rent, please refer to the Rent at Lumo homes page. Our customer service can also help you with any questions related to the payment of rent.

You can view the status of your rent payment via the My Lumo online service at Lumo.fi/vuokra. By signing in, you can see the status of your rent payment and print out an itemisation of your rent payments as well as your payment history.

MY NEIGHBOUR IS A NUISANCE – WHAT CAN I DO?

In the event of nuisance or vandalism at your building, you can submit a nuisance report via the My Lumo service or fill out printable nuisance report form. If your property has been damaged due to vandalism, you should also contact your insurance company. If your property has been damaged or stolen, you also need to file a police report.

HOW DO I START USING THE BROADBAND INTERNET SERVICE INCLUDED IN MY RENT?

More information on how to start using the broadband service is provided at Lumo.fi/laajakaista and via the customer service of DNA and Elisa.

WHERE DO I PICK UP THE KEYS AND RETURN THEM? WHAT SHOULD I DO IF I LOSE MY KEY?

You can check your key pick-up and return location from the My Lumo service: Contact information > Key management.

To order additional keys or report lost or broken keys, please contact the property manager responsible for your building. In the Helsinki Metropolitan Area, orders for keys are managed by our customer service. Please take good care of your keys!

Please refer to the Keys page for more information.

HOW DO I GIVE NOTICE ON MY LEASE AND HOW LONG IS THE NOTICE PERIOD?

The notice period for your apartment is always until the end of the next full calendar month. Please refer to the page Giving notice on your lease and moving out for more information.

CAN I RENOVATE MY APARTMENT?/I WOULD LIKE TO HAVE MY APARTMENT RENOVATED

Renovating an apartment is always subject to the property manager’s permission. Contact the property manager via the page lumo.fi/isannoitsija, for example. Please refer to the page Thinking about renovating your apartment? for more information.

IT IS HOT IN MY APARTMENT – WHAT TO DO?

Take care of the ventilation in your home. Cooling tips for hot weather.

THERE IS NO FIRE DETECTOR IN MY APARTMENT. WHO IS RESPONSIBLE FOR GETTING ONE?

The resident is always responsible for acquiring fire detectors and ensuring that they are functional. Please refer to the Safety page for more information.

CAN I INSTALL A DISHWASHER MYSELF?

The resident is always responsible for acquiring fire detectors and ensuring that they are functional. Please refer to the Safety page for more information.

WHO IS RESPONSIBLE FOR DAMAGE CAUSED BY LEAKING DISHWASHERS AND WASHING MACHINES?

Residents are always responsible for damage caused by their property, including the costs incurred from a leaking washing machine. As leaks can cause substantial damage, we recommend that you take out home insurance. Please refer to the Who do I need to contact? page for more information on the resident’s liability.

CAN I DISPOSE OF COMPACT FLUORESCENT LAMPS IN MIXED WASTE?

Used compact fluorescent lamps must be taken to hazardous waste collection points. You must not dispose of them in mixed waste. For more information on recycling and hazardous waste, please refer to the page Waste management and recycling or visit www.ongelmajate.fi.

HOW DO I MOVE FROM MY CURRENT APARTMENT TO A DIFFERENT LUMO APARTMENT?

You can rent a new apartment directly via the Lumo webstore or fill out an application at Lumo.fi.

Please refer to the page Finding a new apartment for more information.

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